New Leadership Appointments Across the Hospitality Sector
IHG Hotels & Resorts Welcomes Mark Sergot
The hospitality giant IHG Hotels & Resorts has recently announced the appointment of Mark Sergot as its Chief Development Officer for the Americas. Sergot’s experience in shaping hotel and resort portfolios makes him well-suited for this pivotal role. His leadership is expected to enhance IHG’s growth strategy in the region. Read more.
Operto’s New CEO: Tim Major
Operto, a key player in the hospitality technology space, has appointed Tim Major as its new CEO. He is set to guide the company through a transformative phase focused on innovative developments in short-term rentals and independent hotel experiences. Major’s impressive 15-year background, especially his previous role at Fullsteam, positions him to lead the introduction of agentic AI tailored for the hospitality sector.
Noble Investment Group Promotions
Noble Investment Group is thrilled to announce the promotion of Emily Feeney to Vice President. This internal promotion reflects the organization’s commitment to recognizing talent and leadership within its ranks.
AIC Hotel Group Expands Leadership Team
The AIC Hotel Group is set to enhance its global operations with the addition of Delia Osegueda as Vice President of Global Partnerships. Osegueda brings over a decade of experience and aims to foster strategic alliances with tour operators and industry stakeholders. Her extensive background aligns with AIC’s portfolio, which includes renowned brands like Nobu and Hard Rock Hotels.
OKANA Resort’s New Director of Partnerships
In an exciting development, OKANA Resort & Indoor Waterpark has appointed Natalia Arbelaez as its Director of Partnerships. This newly created role signifies the resort’s intention to deepen its connections with local and national brands, thus expanding its market reach and collaboration opportunities.
Hotel MOHI Welcomes Teresa Chen
Hotel MOHI by Appellation has a new General Manager in Teresa Chen, who will supervise operational excellence and guest experiences for the resort. With over ten years of expertise in hospitality, including senior roles with Hyatt, Chen is poised to elevate the guest experience at Hotel MOHI.
Koʻa Kea Resort’s Leadership Change
Koʻa Kea Resort on Poʻipu Beach has announced Jared Dayton as its new General Manager. Dayton’s extensive background, including his role at Marriott Vacations Worldwide, will contribute significantly to all facets of the resort’s operations and guest satisfaction.
Andaz Peninsula Papagayo’s General Manager
Adding to its leadership capabilities, Andaz Peninsula Papagayo Resort has appointed Markus Laahanen as General Manager. Laahanen’s two-decade experience in the hospitality sector will guide the resort towards a more sustainable and luxury-oriented operational framework.
Regent Phu Quoc’s New General Manager
Regent Hotels & Resorts has welcomed Juan Losada back to the team as General Manager of Regent Phu Quoc. With over 15 years in hospitality and a proven record during his previous tenure, Losada is expected to bring consistency and growth to the property.
Rome Cavalieri Welcomes William Fisher
Rome Cavalieri, A Waldorf Astoria Hotel has appointed William Fisher as General Manager. Fisher’s 30-plus years in the industry, including leadership roles with excellent brands like InterContinental, enhances the hotel’s operational strategy.
Mandarin Oriental’s New General Manager
Mandarin Oriental has announced the appointment of Philippe Kronberg as General Manager of Mandarin Oriental Hyde Park, London. Alongside managing this prestigious property, he’ll lend his expertise to several other Mandarin Oriental hotels across Europe.
Wyndham Grand’s Marketing Initiatives
Wyndham Grand Orlando Resort Bonnet Creek is excited to announce Katherine “Katie” Cosgrove as Director of Sales and Marketing. With a wealth of experience in hospitality marketing, Cosgrove is set to lead the resort’s strategic initiatives for improved visibility and outreach.
Conrad Orlando’s Director of Leisure Sales
Conrad Orlando at Evermore has appointed Michelle Dvortsin as Director of Leisure Sales, who brings 20 years of luxury experience to the role. In her new position, Dvortsin will work on nurturing valuable relationships with agents and operators.
Omni Barton Creek’s Culinary Leadership
Omni Barton Creek Resort & Spa has made a significant culinary appointment with Herve Cuyeu becoming the new Complex Executive Chef. With two decades of experience, Cuyeu will lead the food and beverage program across multiple venues, promising fresh and diverse dining experiences.
Hotel Contessa’s Executive Chef
Similarly, Hotel Contessa has appointed Katie Lopez as Executive Chef for its on-site restaurant, Ambler Texas Kitchen + Cocktails. Bringing over ten years of culinary experience, Lopez is expected to elevate the restaurant’s dining offerings.
The Ritz-Carlton’s New Beverage Director
The Ritz-Carlton, Half Moon Bay has appointed Jonathan Moran as its new Director of Beverage. Moran’s extensive background with Ritz-Carlton properties makes him an ideal fit to refine the beverage program and create a memorable guest experience.
W Scottsdale’s Spa Manager
W Scottsdale has welcomed Shelley Hall as the Manager of AWAY Spa. With decades in luxury hospitality, Hall is set to enhance the guest experience through innovative wellness and service offerings.
IHG Owners Association Leadership Update
The IHG Owners Association has appointed Prakash Maggan as the Chair of its Global Board of Directors for 2026, underscoring its dedication to industry leadership and collaborative growth.
CoralTree Residence Collection Updates
Leadership updates have also unfolded at the CoralTree Residence Collection, marking the appointment of Andy Blair as Finance Director and the promotions of Kelly McCourt and Maria Paladini to Vice President roles, strengthening their executive team.
Atlanta Convention & Visitors Bureau Promotions
At the Atlanta Convention & Visitors Bureau, Nicholas Jones and Bruno Njiensi have received promotions that reflect their commitment and contribution to technology and financial operations, respectively.
Apiary Hotel Belleview Station Prepares to Open
Apiary Hotel Belleview Station is looking toward its upcoming opening with the appointment of Alison Mitchell as General Manager and Ksenia Poteraj as Director of Sales and Marketing. Both bring extensive experience from their previous roles in the hospitality sector.
Leadership at The Westin Nashville
The Westin Nashville has appointed Tony Phillips as General Manager and Linda Jean as Spa Director at its flagship Rhapsody Spa. Their expertise is expected to enhance the property’s offerings and guest services.
W Aspen’s Leadership Team Enhancements
Finally, W Aspen announces the addition of three new directors to its leadership team. Chris Sanchez, Christian Quiñones, and Vidit Dalal bring extensive experience and knowledge from various sectors of the hospitality industry, enhancing the overall management team.
These appointments represent a dynamic shift in the hospitality landscape as organizations prioritize innovation, guest experience, and strategic growth. Each leader comes with a unique set of skills and backgrounds, promising exciting developments for their respective brands.