Published on November 29, 2025
In a significant milestone for the Indian hospitality industry, The Leela Palaces, Hotels and Resorts has been officially recognized as a Great Place to Work®. This prestigious certification underscores the brand’s commitment to fostering a culture of trust, purpose, and excellence, establishing it as one of India’s most respected hospitality brands and an employer of choice.
Granted by Great Place to Work®, a global authority on workplace culture, this certification reflects a detailed analysis based on employee feedback and an evaluation of the organization’s culture, practices, and values. The Leela has surpassed expectations on the Trust Index survey—aimed at garnering a minimum of 70% positive responses—by achieving high marks in credibility, respect, fairness, pride, and camaraderie among its workforce.
Associate-Centric Philosophy Driving Success
At The Leela, the well-being and growth of its associates are not just priorities; they’re pillars of its operational philosophy. This associate-centric approach cultivates a workplace environment that prioritizes trust, respect, and camaraderie, ensuring that team members feel genuinely valued. When employees are happy and engaged, they are motivated to extend that excellence to guests, creating unforgettable experiences.
Supporting this philosophy are structured career pathways and digital learning platforms tailored for continuous professional development. By nurturing talent through capability-building initiatives and ongoing training, The Leela empowers its employees, fostering a sense of belonging and purpose that ultimately translates into exceptional guest service.
A Commitment to Authentic Indian Hospitality
The foundation of The Leela’s success is intricately linked to its core philosophy of Atithi Devo Bhava, or “The Guest is God.” This guiding principle underscores the brand’s commitment to authentic Indian hospitality, meticulously ensuring that every guest feels not just welcomed, but cherished. The leadership at The Leela firmly believes that a strong, engaged workforce is critical for delivering top-tier luxury experiences, and their Great Place to Work® recognition highlights this alignment between corporate values and employee satisfaction.
As The Leela prepares to celebrate its 40th anniversary, this certification serves as a vital reminder of the role associates play in upholding the brand’s legacy. The brand’s commitment to developing its workforce continues to shape its future trajectory, securing its foothold as a leader within the luxury hospitality sector.
The Leela: A Leader in India’s Luxury Hospitality
Operating 13 world-class properties throughout India’s premier leisure and business destinations, The Leela Palaces, Hotels and Resorts is known for its architectural brilliance, personalized services, and uncompromising standards of hospitality. The brand has consistently received accolades, including being recognized as the #1 luxury hotel brand in India by Travel + Leisure’s World’s Best Awards.
The Leela has successfully combined luxurious accommodations with outstanding service, but perhaps the most significant contribution to its reputation has been the focus on creating a workplace where employees thrive. This supportive environment not only enhances employee satisfaction but also empowers associates to deliver exceptional experiences, making the brand a top-tier choice for both guests and potential employees.
The Leela’s Focus on Future Growth and Employee Development
Continuing its commitment to associate development, The Leela places significant emphasis on innovation within its talent ecosystem. The brand is dedicated to nurturing leadership development and providing its associates with opportunities for personal and professional growth. Guided by the Leela Dharma, the company’s core values inform every aspect of its culture, ensuring that employees are well-prepared not only to meet but to exceed guest expectations.
The Leela Continues to Set the Standard for Luxury Hospitality
By achieving Great Place to Work® status, The Leela Palaces, Hotels and Resorts reinforces the idea that outstanding guest service is intrinsically linked to a thriving workplace. As a leader in India’s largest institutionally owned and managed luxury hospitality brand, The Leela continues to elevate standards for both guest satisfaction and employee contentment. This certification exemplifies the brand’s relentless pursuit of a culture built on trust, respect, and excellence, which remains fundamental to its ongoing success in the competitive landscape of luxury hospitality.