On November 24, 2025, Royalton Hotels & Resorts reaffirmed its commitment to Jamaica by launching a comprehensive relief and support initiative in response to the devastating impact of Hurricane Melissa. This initiative highlights the company’s dedication not just to its luxury resorts but also to the people and communities that make Jamaica one of the premier tourism destinations in the Caribbean. The focus is on care, responsibility, and a strong dedication to those who cultivate Jamaica’s legendary hospitality.
The company took swift action immediately following the hurricane. They mobilized extensive resources to provide clean drinking water through their Reverse Osmosis Plants, ensuring that those affected had access to essential resources. Additionally, temporary accommodations were offered to employees whose homes were severely damaged, alongside financial aid for those who experienced significant losses. Grocery care packages were distributed to all staff members at the affected resorts, reflecting a deep commitment to their well-being and sense of security during this difficult time.
Moreover, Royalton Hotels & Resorts emphasized dignity and support, addressing not just the immediate needs of employees but also placing a focus on long-term stability. This included a range of benefits and financial supports aimed at helping staff navigate the challenges posed by the recovery phase. The company made it clear that they value their employees and are dedicated to providing a supportive environment during an exceptionally trying period.
Expanding beyond the immediate need for crisis management, Royalton Hotels & Resorts broadened their outreach throughout the Caribbean through donation drives, volunteer initiatives, and grassroots community uplift programs. This expansive network of support illustrates a company-wide commitment that goes beyond mere corporate responsibility, signifying a genuine connection to Jamaica and its people.
Royalton is committed to the ongoing recovery and restoration of its properties in Jamaica. With over 200 employees remaining on-site, the company is focusing on maintenance and preservation efforts to ensure that resorts are well-prepared for the next stages of recovery. Their plan includes deploying key staff members to various Royalton resorts throughout the Caribbean, offering continuous employment and valuable training opportunities. The intention is to cultivate a workforce that returns to Jamaica not only more skilled but also with renewed confidence, ready to provide exceptional experiences for future guests.
Daniel Lozano, Senior Vice President of Operations, articulated the company’s philosophy succinctly: “As we move through this period, our priority is ensuring that our hotels remain safe places for both guests and staff. At the same time, this does not lessen our commitment to our teams and communities in Jamaica.” This holistic approach reinforces the idea that recovery is a collective effort, one that requires both immediate action and strategic long-term planning.
Royalton Hotels & Resorts has also provided updated timelines for the reopening of their Jamaican properties. Royalton Negril, Royalton Hideaway Negril, and Grand Lido Negril are set to reopen on August 25, 2026, while Royalton Blue Waters and Royalton Hideaway Blue Waters are expected to welcome guests back by September 15, 2026. These dates reflect a commitment to safety and preparedness, ensuring that both staff and guests can return to stable and secure conditions.
In the context of ongoing assessments, Royalton Hotels & Resorts is actively working to provide flexible options for guests with existing reservations. This includes penalties for cancellations, rebooking opportunities, or even relocation to other resorts within the Royalton portfolio, demonstrating a customer-first approach while maintaining high standards during the recovery phase.
Royalton’s sustained commitment is evident in its approach to rebuilding not just physical properties but also fostering a resilient community spirit in Jamaica, reinforcing its position as a leading player in Caribbean tourism. The company aims to rebuild with heart, reopen with pride, and strengthen their connection to the island—a mission that is as ambitious as it is heartfelt.
About Royalton Hotels & Resorts
Royalton Hotels & Resorts stands as a beacon of all-inclusive luxury in the Caribbean, hosting a portfolio that spans 24 resorts across seven sought-after destinations. The brand’s reputation is built on signature experiences characterized by attentive service and thoughtful amenities, such as the renowned All-In Luxury® model. Each of the company’s brands caters to different guest needs, whether it’s a family-friendly vacation, an upscale adults-only escape, or a wellness-driven Travel experience to rejuvenate the soul.
For those interested in exploring Royalton’s diverse offerings or learning more about their commitment to both guests and communities, the company encourages visitors to check their official website.
For inquiries or further information, the contact details are available through the company’s press release communications.