The Leela Leadership Development Programme: Shaping Future Leaders in Luxury Hospitality
Introduction to the Initiative
The Leela Palaces, Hotels and Resorts has taken a significant step in nurturing the next generation of leaders within the luxury hospitality sector. With the announcement of the Leela Leadership Development Programme (LLDP) – Class of 2027, the brand emphasizes its commitment to developing exceptional talent in line with Indian luxury hospitality’s evolving demands.
Programme Overview
Launched in 2022 in partnership with the Indian School of Hospitality (ISH) and Les Roches, the LLDP is a comprehensive 15-month initiative. This programme merges global academic standards with practical training across The Leela’s esteemed properties. As The Leela plans to expand from 13 to 22 hotels in the coming years, this initiative becomes increasingly vital, allowing the organization to fast-track and nurture high-potential candidates for leadership positions.
Curriculum and Learning Approach
The LLDP curriculum is meticulously designed to incorporate functional expertise, leadership skills, and essential behavioral competencies. Central to this learning experience is The Leela’s philosophy of Atithi Devo Bhava—the notion that "the guest is God." This principle underscores the importance of empathy, precision, and grace—qualities that are essential for service industry leaders.
Participants are exposed to a blend of classroom and online instruction alongside multi-property hands-on training. This holistic educational experience allows them to develop a well-rounded perspective, ultimately preparing them for executive roles. Notably, the programme culminates in a capstone project, solidifying their learning and performance.
Leadership Philosophy
At the heart of the LLDP is an innovative approach to leadership. Anuraag Bhatnagar, the CEO of The Leela Palaces, emphasizes that leadership should be viewed as a responsibility rather than a title. This perspective nourishes a culture of excellence while simultaneously shaping the future of India’s luxury hospitality landscape. The LLDP stands as a strategic initiative aimed at preparing future leaders who will uphold the brand’s legacy and culture of elegance and purpose.
Selection Process
To ensure that the most suitable candidates are selected, The Leela has established a rigorous selection process. This includes assessments, psychometric tests, and interviews with senior leaders to evaluate both skill and potential. Candidates must possess a hotel management degree and a minimum of one year’s operational experience.
Impact and Commitment to Talent Development
The LLDP has successfully graduated three cohorts since its inception, each fostering a new wave of leaders grounded in The Leela’s unique culture and values. Isha Goyal, Senior Vice President and Head of Human Resources, asserts that the programme is a cornerstone of The Leela’s talent development strategy. It offers aspiring leaders a well-defined career pathway anchored in mentorship and growth.
Future Outlook
As the Class of 2027 prepares to embark on its journey, The Leela emphasizes that these future leaders will not only inherit the brand’s commitment to excellence but also promote innovation in luxury hospitality. With a curriculum designed to develop empathy and high-level operational skills, the programme aligns seamlessly with the evolving needs of the hospitality industry.
Community and Engagement
The Leela Leadership Development Programme isn’t just about the participants; it fosters a sense of community within the industry. With over 2 million industry professionals subscribed to their insights and analysis newsletter, The Leela invites hospitality enthusiasts and aspiring leaders to join this growing community.
Staying Updated and Connected
For those interested in following The Leela’s innovations and growth strategies, subscribing to their newsletter ensures that you receive the latest insights directly in your inbox. Additionally, the introduction of a mobile app brings industry insights to the fingertips of users, making it even easier to stay connected.
The Leela Leadership Development Programme exemplifies a dedicated commitment to shaping the future leaders of luxury hospitality, reinforcing the notion that exceptional leadership is critical for exceptional service.